Empowering IT Capabilities

System Administration

System administration services are aimed at ensuring the stability, security, and efficiency of the information system, allowing the organization to focus on its core business activities without the concerns of managing and operating the system.

The information system is the backbone of every modern enterprise, and effectively managing and operating this system requires extensive knowledge and specialized experience.

When selecting ITSS, you will receive a range of high-quality services in the field of information system management. We are committed to:

• Managing a reliable infrastructure
• Maximizing information security
• Optimizing performance
• Providing rapid support and issue resolution.

On-Demand IT Support

This is the IT Operation Support Service Solution (ITSS) of the company. Upon receiving a request from a business, ITSS will allocate its resources (IT experts) to assess the IT issue within the business, propose solutions to address and resolve the IT incident, restoring normal IT operations for the business. This ensures the minimization of disruptions in the shortest possible time.

*Support by case

• Support for computer, camera, printer, scanner problems
• Intranet system.
• Support arrives at the latest after 45 minutes

ITSS understands that each business has its own requirements and goals. Therefore, we always work with businesses to understand their needs and customize services to meet their needs. We are committed to providing optimal IT solutions and continuous support to ensure that your information technology system always operates stably and efficiently.

On-demand IT support plays an important role in helping businesses operate and develop information technology systems effectively. Here are the benefits and necessity of this service:

• Cut the cost
• Flexible and responsive
• Knowledge and expertise
• Focus on core competencies

Remote Assistance

• Remote Assistance

This is the Online IT Operation Support Service Solution (ITSS) of the company. ITSS utilizes its own resources (IT experts) to remotely monitor and provide 24/7 IT operation support for the business, ensuring the smooth and efficient functioning of the business’s IT.

* In cases where resolution is not possible, on-site support will be provided within 1 hour.

• Support for computer, camera, printer, scanner incidents.
• Internal network systems.
• Unlimited number of support instances.
• Support will be present within 45 minutes.
• Regular monthly check-ups. Comprehensive maintenance every 3 months

ITSS offers flexible and convenient remote support, addressing your needs promptly. No waiting, no need to alter schedules or create any inconveniences for your business. You can rest assured knowing that we have a team of specialized and experienced technical professionals ready to provide solutions and in-depth consultations on information technology.

With our On-Demand IT Support service, you will have peace of mind and confidence in your information technology system. We commit to promptly addressing requests and effectively resolving any technical issues.

Standard IT Operations

This is the IT Operation Support Service Solution (ITSS) of the company. ITSS allocates its resources (IT experts) to provide on-site monitoring and 24/7 IT operation support for the business, ensuring the smooth and efficient functioning of the business’s IT.

* Working 3 days per week or as per the requirements of Party A.”

Consultation & Establishment of System Governance Regulations

• Support – Infrastructure/Equipment
• Basic-level System Administration
• Assuming responsibility for system management and operation.
• Developing procedures/policies related to IT
• Monitoring & Managing, Controlling/Evaluating processes
• Proposing adjustments & process optimizations

Infrastructure and Equipment Support

• Providing assistance for incident resolution related to computers, email, printing, online meetings, VPN, and Antivirus updates.
• Offering support and installation for various applications.
• Account initiation and password reset.
• Assisting with other components such as telephone, time clock machines, cameras, and other ICT devices.
• Coordinating with third parties for computer and network maintenance/repair.
• Assessing and evaluating proposals for ICT equipment procurement and replacements.
• Conducting monthly equipment checks at the customer’s location

Foundational Level System Administration

• Administering server systems, firewall networks, and data storage systems.
• Planning and executing regular data backups, as well as weekly system backups.
• Developing security solutions for the ICT system.
• Conducting monthly server inspections. Daily monitoring of server and firewall statuses

Enhanced Standard IT Operations

This service encompasses the full range of offerings provided in the Standard IT Operations service. However, in the Enhanced Standard IT Operations, ITSS personnel will work full-time at Party A’s office.

At times, encountering technical issues or requiring on-site IT support can consume valuable time and disrupt daily business operations. With ITSS’s Enhanced Standard IT Operations service, you need not worry about these concerns any longer.

Our team of technical experts will directly come to your workplace, engage with your information technology systems, and provide immediate on-site solutions. We possess extensive experience and in-depth knowledge across various IT domains, spanning hardware, software, networks, and security.

Allow ITSS to become your trusted partner in managing and operating Information Technology, ensuring seamless and efficient IT management.”

Professional IT Department Outsourcing

This is the IT Operation Support Service Solution (ITSS) that offers an outsourced IT Department solution. With our internal resources, ITSS will organize and operate a professional IT Department tailored to the business requirements and development needs of the enterprise. This will enable the business to:

• Effectively manage its systems
• Provide user support
• Offer assistance with the administration software solutions to meet the business needs and demands

Consultation & Framework Development for System Administration

• Support for Infrastructure and Equipment
• Foundational Level System Administration
• Assumption of Management and Operation Responsibility for Systems
• Establishment of Procedures and Policies related to Information and Communication Technology (ICT)
• Monitoring, Management, Control, and Evaluation of Processes
• Proposal of Adjustments & Process Optimization

Infrastructure and Equipment Support

• Assistance for Incident Resolution related to Computers, Email, Printing, Online Meetings, VPN, and Antivirus Updates
• Support and Installation for Various Applications
• Account Initiation and Password Reset
• Assistance with Other Components: Telephone, Time Clock Machines, Cameras, and other ICT Devices
• Coordination with Third Parties for Computer and Network Maintenance/Repair
• Assessment and Evaluation of Proposals for ICT Equipment Procurement and Replacements
• Monthly ICT Equipment Checks at Customer’s Premises

Foundational Level System Administration

• Administration of Server Systems, Firewall Networks, and Data Storage Systems
• Planning and Execution of Regular Data Backups, as well as Weekly System Backups
• Development of Security Solutions for ICT Systems
• Monthly Server Inspections
• Daily Monitoring of Server and Firewall Statuses

Software Application Support

• User Support for Issues Encountered during Software Usage
• Management and Operation of Company Software
• Implementation of ICT Solutions and System Operation Activities to Serve Company Management and Operations
• Collaboration with Software Development Units to Identify and Address Causes
• User Training