Empowering IT Capabilities
Enhancing Capability, Business Development
Activating IT Capability - ITSS Core Product
The technologies offered by ITSS can provide you with a comprehensive set of integrated IT services, including on-site support, remote assistance, and other IT infrastructure services. From setup to continuous management and optimization.
We can provide you with a highly efficient IT environment that outperforms competitors and ensures operational time you can always control through our self-service Portal.
Professional IT Operations
System Administration
From system installation and deployment to monitoring and maintenance, system administration ensures the harmonious and compatible operation of all information technology components.
System Administration
System administration services are aimed at ensuring the stability, security, and efficiency of the information system, allowing the organization to focus on its core business activities without the concerns of managing and operating the system.
The information system is the backbone of every modern enterprise, and effectively managing and operating this system requires extensive knowledge and specialized experience.
When selecting ITSS, you will receive a range of high-quality services in the field of information system management. We are committed to:
- Managing a reliable infrastructure
- Maximizing information security
- Optimizing performance
- Providing rapid support and issue resolution.
On-Demand IT Support
Upon receiving a request from your organization, ITSS allocates its IT resources (expert IT personnel) to assess and evaluate IT issues within your company. We provide solutions to address and resolve these issues promptly, restoring normal IT operations and minimizing disruptions within the shortest possible timeframe.
On-Demand IT Support
This is the IT Operation Support Service Solution (ITSS) of the company. Upon receiving a request from a business, ITSS will allocate its resources (IT experts) to assess the IT issue within the business, propose solutions to address and resolve the IT incident, restoring normal IT operations for the business. This ensures the minimization of disruptions in the shortest possible time.
*Support by case
- Support for computer, camera, printer, scanner problems
- Intranet system.
- Support arrives at the latest after 45 minutes
ITSS understands that each business has its own requirements and goals. Therefore, we always work with businesses to understand their needs and customize services to meet their needs. We are committed to providing optimal IT solutions and continuous support to ensure that your information technology system always operates stably and efficiently.
On-demand IT support plays an important role in helping businesses operate and develop information technology systems effectively. Here are the benefits and necessity of this service:
- Cut the cost
- Flexible and responsive
- Knowledge and expertise
- Focus on core competencies
Remote Assistance
As part of our Remote IT Operations service, ITSS deploys its in-house IT experts to remotely monitor and assist with IT operations 24/7. This ensures the seamless and efficient functioning of your company's IT systems, maintaining uninterrupted business operations.
Remote Assistance
- Remote Assistance
This is the Online IT Operation Support Service Solution (ITSS) of the company. ITSS utilizes its own resources (IT experts) to remotely monitor and provide 24/7 IT operation support for the business, ensuring the smooth and efficient functioning of the business’s IT.
* In cases where resolution is not possible, on-site support will be provided within 1 hour.
- Support for computer, camera, printer, scanner incidents.
- Internal network systems.
- Unlimited number of support instances.
- Support will be present within 45 minutes.
- Regular monthly check-ups. Comprehensive maintenance every 3 months
ITSS offers flexible and convenient remote support, addressing your needs promptly. No waiting, no need to alter schedules or create any inconveniences for your business. You can rest assured knowing that we have a team of specialized and experienced technical professionals ready to provide solutions and in-depth consultations on information technology.
With our On-Demand IT Support service, you will have peace of mind and confidence in your information technology system. We commit to promptly addressing requests and effectively resolving any technical issues.
Standard IT Operations
ITSS offers a Standard IT Operations service where our dedicated IT experts provide on-site monitoring and 24/7 support to ensure the smooth and efficient operation of your company's IT systems. This service can be tailored to work 3 days a week or according to your specific business needs.
Standard IT Operations
This is the IT Operation Support Service Solution (ITSS) of the company. ITSS allocates its resources (IT experts) to provide on-site monitoring and 24/7 IT operation support for the business, ensuring the smooth and efficient functioning of the business’s IT.
* Working 3 days per week or as per the requirements of Party A.”
Consultation & Establishment of System Governance Regulations
- Support – Infrastructure/Equipment
- Basic-level System Administration
- Assuming responsibility for system management and operation.
- Developing procedures/policies related to IT
- Monitoring & Managing, Controlling/Evaluating processes
- Proposing adjustments & process optimizations
Infrastructure and Equipment Support
- Providing assistance for incident resolution related to computers, email, printing, online meetings, VPN, and Antivirus updates.
- Offering support and installation for various applications.
- Account initiation and password reset.
- Assisting with other components such as telephone, time clock machines, cameras, and other ICT devices.
- Coordinating with third parties for computer and network maintenance/repair.
- Assessing and evaluating proposals for ICT equipment procurement and replacements.
- Conducting monthly equipment checks at the customer’s location
Foundational Level System Administration
- Administering server systems, firewall networks, and data storage systems.
- Planning and executing regular data backups, as well as weekly system backups.
- Developing security solutions for the ICT system.
- Conducting monthly server inspections. Daily monitoring of server and firewall statuses
Enhanced Standard IT Operations
Building upon the Standard IT Operations service, ITSS offers Enhanced Standard IT Operations, providing full-time, on-site IT support within your premises. This ensures consistent and reliable IT performance, directly contributing to your business's seamless operations.
Enhanced Standard IT Operations
This service encompasses the full range of offerings provided in the Standard IT Operations service. However, in the Enhanced Standard IT Operations, ITSS personnel will work full-time at Party A’s office.
At times, encountering technical issues or requiring on-site IT support can consume valuable time and disrupt daily business operations. With ITSS’s Enhanced Standard IT Operations service, you need not worry about these concerns any longer.
Our team of technical experts will directly come to your workplace, engage with your information technology systems, and provide immediate on-site solutions. We possess extensive experience and in-depth knowledge across various IT domains, spanning hardware, software, networks, and security.
Allow ITSS to become your trusted partner in managing and operating Information Technology, ensuring seamless and efficient IT management.”
Professional IT Department
Through our Outsourced IT Department solution, ITSS organizes and operates a specialized IT department based on your business's operational and developmental requirements. Our expertise and resources are dedicated to supporting your company's IT needs and ensuring optimal technological performance.
Professional IT Department Outsourcing
This is the IT Operation Support Service Solution (ITSS) that offers an outsourced IT Department solution. With our internal resources, ITSS will organize and operate a professional IT Department tailored to the business requirements and development needs of the enterprise. This will enable the business to:
- Effectively manage its systems
- Provide user support
- Offer assistance with the administration software solutions to meet the business needs and demands
Consultation & Framework Development for System Administration
- Support for Infrastructure and Equipment
- Foundational Level System Administration
- Assumption of Management and Operation Responsibility for Systems
- Establishment of Procedures and Policies related to Information and Communication Technology (ICT)
- Monitoring, Management, Control, and Evaluation of Processes
- Proposal of Adjustments & Process Optimization
Infrastructure and Equipment Support
- Assistance for Incident Resolution related to Computers, Email, Printing, Online Meetings, VPN, and Antivirus Updates
- Support and Installation for Various Applications
- Account Initiation and Password Reset
- Assistance with Other Components: Telephone, Time Clock Machines, Cameras, and other ICT Devices
- Coordination with Third Parties for Computer and Network Maintenance/Repair
- Assessment and Evaluation of Proposals for ICT Equipment Procurement and Replacements
- Monthly ICT Equipment Checks at Customer’s Premises
Foundational Level System Administration
- Administration of Server Systems, Firewall Networks, and Data Storage Systems
- Planning and Execution of Regular Data Backups, as well as Weekly System Backups
- Development of Security Solutions for ICT Systems
- Monthly Server Inspections
- Daily Monitoring of Server and Firewall Statuses
Software Application Support
- User Support for Issues Encountered during Software Usage
- Management and Operation of Company Software
- Implementation of ICT Solutions and System Operation Activities to Serve Company Management and Operations
- Collaboration with Software Development Units to Identify and Address Causes
- User Training
Project Infrastructure Deployment
In the rapidly evolving realm of information technology, network security and cybersecurity are paramount. We ensure the protection of information, data, and network systems against threats and attacks.
Network Security and Cybersecurity
At ITSS, we provide professional Network Security and Cybersecurity services to safeguard your business’s network systems and data from threats and cyber attacks. We understand that comprehensive security is not only about implementing technological solutions, but also an ongoing process that requires in-depth expertise.
Our team of ITSS experts possesses profound knowledge in cybersecurity matters and practical experience in building and deploying network security solutions. We will conduct a comprehensive assessment of your current network system, identify vulnerabilities and gaps, and then propose appropriate solutions to enhance security. Our services encompass:
- Risk analysis and assessment
- Design and implementation of security solutions
- Monitoring and incident response
- Training and increasing security awareness
Network and Server Implementation
Defining network structures, selecting suitable equipment, and ensuring information security are critical factors in the implementation process. Our goal is to establish a stable, high-performance, and reliable network system for your organization.
Network and Server System Implementation
ITSS provides professional network and server system implementation services, enabling businesses to build and deploy efficient network and server systems. We understand that network and server systems are the core of an enterprise, playing a crucial role in connecting, managing, and storing vital information.
*Benefits of Using Our Service
Stability – Security – Absolute Uptime – Free Installation, Administration, and Security
Our technical team possesses in-depth knowledge and experience in implementing network and server systems to the highest standards. We will consult and design network and server systems tailored to your business’s needs and requirements, ensuring stability, performance, and security.
A comprehensive information technology infrastructure operates on a stable, well-organized network framework. With our experience and specialized skills, we are confident in meeting technical requirements for network systems, from simple setups to the most complex configurations. How we can assist you:
- Consult and propose network infrastructure implementation solutions with minimized costs, time savings, and risk reduction.
- Establish and systematize the infrastructure to meet current ICT system needs and development objectives, while also being scalable for future expansion.
- Execute tasks according to well-defined processes and the best practices of our professional team.
- Provide materials and equipment from reputable manufacturers, adhering to established standards.
Implementation Process
Survey -> Design -> Construction -> Transfer
Camera and Wifi Systems
Our technical team possesses expertise and specialization in the implementation and deployment of Camera and Wifi systems according to the highest standards.
Camera and Wifi System
With our professional Camera and Wifi system implementation service, ITSS helps businesses enhance security and provide stable wifi networks for their operations. We understand that Camera and Wifi systems are essential elements in ensuring security and connectivity within a company environment.
Our technical team has experience and expertise in implementing Camera and Wifi systems to the highest standards. We will consult and design systems tailored to your business’s needs and requirements, ensuring effectiveness, security, and stability.
Services include:
- Design and installation of Camera systems
- Provision and installation of Wifi systems
- Network performance optimization
- Technical support and maintenance
Office 365
As a Microsoft Gold Partner, ITSS simplifies and streamlines the transition to Microsoft 365, making it more convenient and hassle-free than ever before.
Office 365
As a Microsoft Gold Partner, transitioning to Microsoft 365 becomes easier and more convenient with ITSS. We are ready to interact and support you from the moment you consider transitioning to Microsoft 365, ensuring that your business maximizes the benefits of using Microsoft 365. With professional support from us, we will be the ideal partner to meet all your Microsoft Office 365 needs.
Microsoft 365 combines the power of Office 365, Windows 10, mobile productivity, and top-tier security in a subscription-based cloud service. This not only helps you save costs but also fits organizations of all sizes. With Microsoft 365, you can create a modern hub where people can collaborate, share information, and work efficiently on an always-updated platform. With guidance from our certified experts at ITSS, your transition to and management of Microsoft 365 will become easier and more convenient than ever. We will guide you step by step, from deployment to management, helping you compete in the modern digital world
Email Server
Deploying a dedicated Email Server for your organization ensures the stability and reliability of your email system.
Email Server
Deploying a dedicated Email Server for your organization ensures the stability and reliability of your email system. You can have complete control over email server management and operation, ensuring continuous functionality and email access without depending on third-party services.
Deploying an Email Server allows you to manage user accounts within the organization. You can create, delete, lock, and manage email accounts for employees and users within your organization.
A dedicated Email Server provides compatibility and integration with other systems and applications within the organization. You can integrate the Email Server with Active Directory, LDAP, or other applications to streamline user management processes and synchronize information.
Additionally, deploying an Email Server optimally can save costs related to renting third-party email services and enhance the scalability and flexibility of the system.
Google WorkPlace
For businesses, Google Workspace provides customizable service packages and features, including user management, integration with internal systems, enhanced security, and specialized technical support.
Google WorkPlace
Google Workspace offers robust security and management features, allowing access control, data control, and personal information protection.
For businesses, Google Workspace provides customizable service packages and features, including user management, integration with internal systems, enhanced security, and in-depth technical support.
ITSS utilizes and maximizes the features of Google Workspace to optimize processes and help businesses fully leverage the benefits of this tool, such as:
- Versatile tools and applications
- Collaboration and data sharing
- Access from anywhere
- Data security and management
- Easy integration
- Continuous support and upgrades
Other Solution Deployment
Infrastructure Consulting and Implementation Monitoring
Consultation, Monitoring, and Infrastructure Deployment
Consultation, monitoring, and the deployment of infrastructure contribute to optimizing the operational efficiency of a business’s systems. Designing and implementing suitable infrastructure enhances operational capabilities, reduces waiting times, and strengthens customer service. This optimization leads to resource utilization, waste reduction, cost savings, thereby increasing competitiveness and improving profitability for the enterprise.
Process of Infrastructure Deployment:
Consultation and Requirement Analysis:
- Identify project objectives and requirements.
- Evaluate and analyze technical requirements.
Infrastructure Design:
- Based on gathered information, construct an infrastructure design plan.
- Determine components to be deployed, such as networks, servers, storage systems, security, and other IT services.
- Ensure that the infrastructure design adheres to IT standards and regulations to ensure security and operational efficiency.
Infrastructure Deployment:
- Prepare and deploy infrastructure components as per the design plan.
- Ensure compatibility and seamless integration of components into a functional system.
- Execute testing and trials to ensure stability and accuracy of the infrastructure.
Monitoring and Control:
- Continuously monitor infrastructure performance over time and monitor changes and potential issues.
- Implement control and security measures to ensure safety and security.
- For systems requiring continuous operation (24/7), establish processes for continuous monitoring and issue resolution.
Maintenance and Improvement:
- Carry out regular maintenance activities to sustain stability and performance of the infrastructure.
- Optimize infrastructure based on user feedback and real-world performance.
- Identify and implement improvements and upgrades to meet the increasing demands of the business and new technologies.
Investing wisely in infrastructure yields tangible benefits and assists the enterprise’s growth and competitiveness in an increasingly complex business environment. Allow ITSS to propose the most optimal roadmap for your business.
System Maintenance
System Maintenance
System maintenance is the process of preserving and safeguarding the optimal operation of computer systems, networks, or other information technology systems. It encompasses activities aimed at maintaining stability, performance, and security of the systems.
System maintenance covers various aspects, including:
- Hardware maintenance
- Software maintenance
- Network maintenance
- Data backup and recovery
- Monitoring and testing
System maintenance is a crucial process to ensure stability and performance of the systems. It facilitates smooth operations of computers, networks, and other information technology systems, while ensuring their readiness and security. The process of system maintenance is usually conducted according to a scheduled routine to ensure that the systems operate stably and with high performance. ITSS consistently evaluates and proposes suitable system maintenance solutions for each business to ensure optimal performance of information technology systems, thereby enabling efficient business operations.
*Maintenance of the entire server system
1. Control access to the network or server.
2. Check and configure network security services (Microsoft ISA, Firewall, Checkpoints) if any.
3. Check, configure and update the latest versions of anti-virus software, trojan software…
4. Backup business data such as accounting, office operations, client’s document files to storage devices.
5. Ensure the regular, stable and safe operation of Email, File, Documents, Internet, Printing systems.
6. Backup server configuration (to CD, DVD or tape) to ensure that the server is always operating properly.
7. Record system monitoring records (maintenance book)
*Maintenance of the network system
1. Configure the network for the machines to access
2. Review the entire network cabling system, make sure the cabling system is designed and placed in the correct environment.
technical standards.
3. Draw the layout diagram of the server, client, peripheral devices and network cables.
4. Inspect and test all cables and connectors to ensure satisfactory signal transmission.
5. Record system monitoring records (maintenance book).
*Maintenance of workstation system
1. Check, configure anti-virus software connection between workstation and server.
2. Backup, archive documents, email content, address books for all company computers to storage devices: CD, Magnetic Tape, Hard drive, … (Depending on requirements and needs customers), ensure the security of customers’ important data and can effectively prevent data loss.
3. Check the optimization of garbage cleaning and optimization of application software, office software, and protection software on the customer’s computer system.
4. Ensure the regular, stable and safe operation of Email, File, Documents, Internet, and Printing systems to serve customers’ work.
5. Hardware testing, power supply stability, temperature issues, industrial cleaning of the entire workstation.
*Maintenance with other systems
Check and maintain, maintain all other equipment in the system such as timekeeper, CCTV, TEL, PA, alarm.
IT Equipment Procurement Support
Assistance in Procurement of IT Equipment
In supporting the procurement of Information Technology (IT) equipment, ITSS clearly identifies the needs of businesses. Ranging from considerations between personal computers, servers, networking equipment to storage devices, clarifying what businesses truly require forms the basis for making appropriate choices. We conduct thorough research on available IT products in the market, comparing features and prices to find the ideal combination for business needs.
Furthermore, seeking reputable and reliable suppliers is an indispensable factor. ITSS ensures that reputable suppliers offer high-quality products, reliable post-sales support, and favorable warranty policies. Evaluation and feedback from our previous customers also serve as a significant indicator for businesses to make informed and appropriate selection decisions.
The procurement process for IT equipment is executed by ITSS after thorough research, expert consultation, and intelligent decision-making. This ensures that businesses acquire equipment that aligns with their needs, meets technical requirements, and delivers optimal performance and utility for business operations..
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